Sheila Murray Bethel, Ph.D.

Dr. Sheila Murray Bethel helps organizations maximize human resources, solve people problems and increase bottom line results. Business savvy and people smart, she understands how to help people be their best and what it takes to make a business work. Sheila is a successful entrepreneur, best selling business author and is in high demand as a speaker.

Sheila holds a PhD in Communications and has served on the adjunct faculty of Indiana Purdue University, San Francisco State University, University of Southern California and is a currently a member of the Advisory Council for Amsted University based in Malaysia. She is a widely published author with four books translated into several languages, including the best seller, Making A Difference, 12 Qualities That Make You A Leader. She has written over 100 articles and produced 20 audio/video training programs. She is creator and host of two National Public Television Specials, Making A Difference.

Sheila has worked on projects with four U.S. Presidents' and was appointed to the Board of Advisor's for America's Promise - The Alliance for Youth, by Secretary of State Colin L. Powell, who is the Founding Chairman. In 1990, she interfaced with the Bush White House and the Polish Parliament to consult with and train Polish businesses being transformed by privatization. She established the first privately owned business-training center in Eastern Europe, located in Opole, Poland. Sheila was inducted into the Speaker Hall of Fame in 1986 and has been recognized as one of the "Twenty-one Top Speakers for the 21st Century," by Successful Meetings Magazine. With over 2,500 presentations to over two million people in seventeen countries she has shared the platform with former President Gerald Ford, General Colin L. Powell, publisher Katharine Graham, sports stars Michael Jordan and Evander Holyfield, coach Pat Riley, First Lady Hillary Clinton, and Senator Bob Dole, among other luminaries. Her client list reads like a Global Who's Who of Business, Trade Associations, Education and Government.

A master at targeting her presentations for you, Sheila addresses relevant trends and offers powerful, practical guidance for Leadership, Customer Focus and Communication Skills. She artfully blends content-rich presentations with an entertaining and motivating style. You receive the double benefit of enjoying yourself while learning practical, immediately applicable real-world material for real-world results. She cuts right to the core issues you care about and shows your audience what works, what doesn't and why.

Sheila has a passion for impacting others. When her gifts on the platform help people, she says, "I'm the messenger, it's what happens inside of them that makes the real difference - that's the quiet miracle of personal growth."

MOST REQUESTED TOPICS:
Leading Under Pressure...and Making A Difference!
When the pressure is on you must be at your very best. Your ability to focus on the strongest leadership qualities that guide, encourage and inspire others is what will get you through difficult times. Sheila will help you focus on the guiding philosophies and skill sets you need to build people and organizations in times of pressure. Being a leader who can stand the test of time, one who can act quickly and decisively while helping followers keep the situation in perspective is a rare gift that you can develop.

Developing the Leader Within
How has leadership changed in the 21st Century? What qualities do you need to be a successful leader—one who can build a strong organization? How do you attract, inspire and retain first-rate people? As a developing leader you'll benefit as Sheila helps you clarify the answers to these and other critical leadership challenges. You'll gain valuable insights from her unique skill of asking insightful questions that will give you a fresh look at what works, what doesn't and why.

LeaderShift—Making A Difference In Our Constantly Changing World
The world has shifted dramatically. To succeed in our fast changing, highly competitive global marketplace requires new ways of acting and thinking. Your skills and talents as "a change-master leader" are being challenged as never before. Your legacy as a leader is about setting the example of personal adaptability and willingness to change. Then the messages your example sends will be the basis to guide others through uncertainty, ambiguity and even chaos.

Nothing Sells Like Unforgettable Customer Service!
"Service is an attitude, not a department." When you change the mind-set from simply "customer service" to the all-powerful "total customer focus" you make the quantum leap into the realm of world-class service. Sheila will help you spotlight the powerful concepts and actions you need to attract and keep happy long term customers who are ambassadors of goodwill, spreading the word about you and your organization.

Customer Focus Completes Your Brand
Customer focus completes your brand because it keeps the promise you make to your customers. Since technology is continually changing how you promote your brand, serve your customers, meet their expectations and stay competitive you need to continually reassess, reinvent and rejuvenate your service initiatives. Questions such as; how do you add value to each customer interaction, what is your branding promise and are you keeping it, and how do you engage your entire team in completing your branding position, will keep the spotlight on the critical business issues (CBI's) that increase your bottom line and build your brand.

The Message, The Messenger and The Magic
Competence is directly related to confidence. To help you increase your confidence, you will learn to identify, develop and present your ideas in a timely informative and entertaining manner. Sheila will cover these important points, and more, as she tailors her presentations to your needs and goals.

How to Accept, Handle and Thrive on Change
Sheila's background in the behavioral sciences, her in-depth business experience, and a life filled with extraordinary change all give her the ability to deliver common sense how-to's, designed to help you accept, handle, and thrive on change. Her message will leave you energized, inspired, and excited about your future.

Success Spoken Here, Unleash The Magic Within
You already posses the qualities to be a happy high achiever. Let Sheila help you define them and put them to work. You'll be excited as you enlarge and enhance the language, actions, and skills that unlock your unique potential. Travel the road to your own personal greatness by building your self-confidence, competence, and self-esteem.